F.A.Q.

Online Orders

What is your Return Policy?

If the item(s) that you received are not what you expected it to be, we are more than happy to help you. Please click our Login to begin your return.

All return or exchange:

  • Items must be regularly priced merchandise.
  • Items must be unworn, unwashed, and undamaged.
  • Items must have original tags attached.
  • Must be requested 30 days from the purchase date.

For full information, please review our refund policy here.
How do I return my item(s)?

Please Note:

  • At this time, we do not provide prepaid return labels. Please utilize the original packaging the items came in, and take it to your local post office or UPS location.
  • Please keep track of your Tracking # once the return is initiated.

Return Address:
Attention: Seasons By
1354 Third Street Promenade,
Santa Monica, CA, 90401
How long will the return process take?
  • Upon the arrival of the returned item(s), please allow 1-3 business days to issue your respective refund. Thank you in advance for your patience.
I received the wrong / damaged / incorrect item(s). How should I proceed?

We apologize for the inconvenience that this may have caused. If you received a damaged, missing, or incorrect item, please contact our customer service team (returns@seasonsby.com) within 4 business days of receiving your order.
Can I exchange my clothing item?

If purchased online, we do not offer online exchanges at this time.

If purchased in-store, you may return your respective item(s) to the store for exchanges.

Store Address:

1354 Third Street Promenade, Santa Monica, CA 90401
Which Payment Methods Do You Accept?

Seasons By accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.
Can i edit or cancel my order?

If you'd like to cancel or edit your order, please contact web@seasonsby.com immediately. We can only cancel or edit order if the order has not yet been fulfilled.

Product & Sizing Guide

How do I choose the right size for me?

Our products generally run true-to-size. Please find our Sizing Guide for a more detailed description.
What should i do if an item I want is marked as Arriving Soon or Sold Out?

Please add the item to your wishlist 'heart button' to ensure that you are the first to know when the style is back in stock!

Rest assure that all items marked as unavailable are planned to be brought back!
Why do I keep seeing repeated colors in different tones?

Some clothing items may have overlapping colors, but may not directly be the same color.

For instance, there may two tones of 'blue,' but both will be labeled as blue.

Please refer to the photos directly linked to the clothing items as they most accurately depict the respective item.

Shipping & Delivery

What shipping options are offered?

All orders will receive FREE standard shipping via USPS or UPS.

Our express shipping option is available at a $24.95 flat-rate cost.
When will my order ship?

We strive to ship within 1 business day (Monday - Friday). If there are unexpected delays, you will be notified immediately. Thank you in advance for your patience.
Where do you ship from?

We are headquartered in Los Angeles, CA!

If you'd like to schedule a pickup for your item, feel free to visit our store at:

1354 Third Street Promenade, Santa Monica, CA 90401
How Can I Track My Order?

Once the order has been shipped, you may access your tracking number via your account page.
Do You offer international shipping?

At this time, we do not ship internationally. Please let us know in the feedback form that you need international shipping!
Order says it has been delivered, but i have yet to receive my package. What should I do?
  • We advise you to check your tracking number provided in your shipping confirmation email.
  • In addition, please check that the shipping address is correctly stated.
  • Please check the neighboring sides of your residence such as the mailbox, balcony, backyard, neighbors, front office, or front desk.
  • If the package is certainly missing, please open a claim with the shipping company and contact us at web@seasonsby.com. We will do everything to insure that this issue does not arise again.
Do you ship to PO Boxes?

Yes, we do. However, if your order allows for a PO Box address, delays may occur in processing your order.
Do you offer signature-required shipment delivery options?

Orders over $300 will require a signature.

Seasons By is not responsible for lost or stolen packages.

Further Questions?

Please visit our contact us page!